At Ashanari, we have maintained a record of no returns from the past 4 years. The reason is our customization feature and personal assistance that we provide to our consumers.
Also, returning a product is not an eco-friendly process as one leaves a lot of carbon footprints while doing so. This is mainly fuel consumption that happens in the process. However, if you still wish to return the product, you can reach out to us via email, call, whatsapp or any of our social media platforms. We would be happy to provide you assistance with the same.
For a smooth process, please ensure that the product must be unused and in the same condition that you received it. It should be intact and not damaged in any way with all accessories included in the original package.The items must be with all original labels and packaging. Our return policy does not apply to the following goods: discounted or on sale items, gift cards, personalized items, customized or tailor-made items.
Once your return is received and inspected, we will send you an email to notify you that we have received your item and of the amount that will be credited to your account. Then, your refund will be processed, and a credit will be applied to your credit card or original method of payment, within a certain amount of days.
Please note that the financial companies work on their specific time to refund the money once we make a refund requisition from our site. If you have any doubt about refund procedures of your credit card company, please contact them directly.
We would also be happy to assist you throughout the process.