We believe in putting our best to deliver your orders best on time, As most of our orders are customized, which give you the advantage to have tailor-made attires. The time that takes to prepare an order for dispatch varies between 1 to 2 business days for ready-to-ship orders and for tailor-made clothes it may take 3-4 Weeks to make as per your size and to dispatch to you.
PayPal, Credit Card, Debit Card, Cash on delivery if applicable in your area
We deliver our items through DHL, FedEx, INDIAN POSTAL SERVICES & OTHER PLATFORM LIKE SHIP ROCKET. They can deliver most in-stock items worldwide within 5-15 business days. For deliveries within India, we ship through Blue Dart/ Indian postal/ shiprocket and the delivery time is 3-5 days.
Custom Duties & Import taxes:
We make sure we cover the totality of custom duties and taxes for a hassle-free experience. However, customers are responsible for any extra customs and import taxes that may apply and would not be indicated by customs at the moment of clearance. Ashanari is not responsible for delays due to customs.
Refunds and Exchanges
- To be eligible for a return, your merchandise must be unused and in the same condition that you received it and must be in the original packaging.
- Our return policy does not apply to the following goods: [discounted or sale items, gift cards, personalized items.
- You are responsible for paying for all shipping costs for your returned item. Shipping costs are non-refundable. If you receive a refund, the cost of any return shipping will be deducted from your refund. You should consider using a trackable shipping service or purchasing shipping insurance for items of value.
- After We have received your valid return, We will send you an email to notify you that We have received your returned item and notify you of the acceptance or rejection of your return.
- If your return is accepted by Us, We will provide one of the following within a reasonable time: an exchange of merchandise for the item returned, a non-transferable merchandise credit, a credit to the payment card or original method of payment used to pay for the item, a check, or another remedy that we determine in good faith is appropriate in the circumstances.
- Cancellations are accepted only within 24hrs from the order placement
- After 24hrs from the order placement, it is considered that the item has been fulfilled. In that case, no cancellation processes will be allowed.
- If a cancellation is approved, cancellation fees apply and consist of 15% of the total amount refunded. This percentage will be deducted before processing the refund. The rest will be refunded as a store credit or promotional code.
- Ashanari reserves the right to solely define and limit, refuse, and/or cancel orders from customers at any time due to:
- An irregular or excessive returns history
- An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or,
- Potential fraudulent or criminal activity
- Similarly, Ashanari reserves the right to limit, refuse, and/or reject returns to any customer or entity, due to similar actions as noted above.
If you do not comply with any of the above conditions, We reserve the right to refuse the return or exchange, or to impose different or additional conditions.
To initiate a return, please email us at firstname.lastname@example.org . We require a receipt or proof of purchase to accompany your return.
All returned merchandise should be sent to us at Ashanari Pvt. Ltd., A 68,VIDHYUT NAGAR, AJMER ROAD, JAIPUR, Rajasthan, India -302021,